Ron Hildebrandt
Ron Hildebrandt
Enkata
Ron Hildebrandt cofounded the performance and talent management software leader Enkata after helping companies such as UniHost and Mercer improve their operational performance and earn higher returns on their investments. Hildebrandt holds a bachelor of science in marketing from Saint Joseph's University and an MBA from the Harvard Business School.
Coaching to Retain Agents and Improve Performance
Agent attrition is arguably the biggest problem companies are facing in their call centers. Industry estimates even put it as high as 50% or...