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Rob Krugman

Rob Krugman
Rob Krugman, Chief Digital Officer for Broadridge, has spent the past two decades dedicated to creating innovative solutions that help businesses get the most out of emerging digital technologies. Rob frequently speaks and writes about the future of omni-channel engagement, consumer preferences, identity management and brand digitization.

AI, Chatbots, Personalized Videos: Realizing the Impact of Technology on Customer Communications and Experience

In today’s hyper-digitized and disrupted world, artificial intelligence (AI), chatbots and personalized videos are shifting consumer behavior, changing business goals and impacting the ways...

The Bills and Statements of the Future Are All About the Customer

Nothing is really ever “one size fits all.” The customer experience revolution makes this clearer every day. Innovations, like targeted ads, social media and...

3 Building Blocks for Creating Engaging Customer Communications

Contextual, sophisticated marketing and pre-sale communications are often used to attract customers; however, once they win the...

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