Rob Krugman, Chief Digital Officer for Broadridge, has spent the past two decades dedicated to creating innovative solutions that help businesses get the most out of emerging digital technologies. Rob frequently speaks and writes about the future of omni-channel engagement, consumer preferences, identity management and brand digitization.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.