Roberta Moore

It’s Not Where You Work, It’s How You Work: Team Dynamics in a Hybrid...

Roberta Moore -
In the wake of the coronavirus pandemic, our work environments – and the ways we interact with one another in them – have changed, likely forever. Before COVID-19, only 20% of Americans were working from home all or part time; today, it’s over 70%....

New Posts

MarketPlace

Featured Listings

Best Practices to Prove the Business Value of Customer Experience

CustomerThink’s research finds just 19% of CX initiatives can show tangible benefits. Due to the COVID-19 crisis, the ROI issue is now front and center with CX leaders. Learn the best ways to prove the business value of CX, including ROI advice in customer feedback, customer service, and CX infrastructure.

The Customer Experience Field Guide: A Practical Manual for Getting Things Done

While much has been written about the importance of customer experience, there has been little practical advice about how you actually set up an initiative from the ground up. “The Customer Experience Field Guide” is a step-by-step practical guide to set up or overhaul a CX initiative.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

All Listings »

© 1998-2021 CustomerThink Corp.
CustomerThink