Roberta Moore

It’s Not Where You Work, It’s How You Work: Team Dynamics in a Hybrid...

Roberta Moore -
In the wake of the coronavirus pandemic, our work environments – and the ways we interact with one another in them – have changed, likely forever. Before COVID-19, only 20% of Americans were working from home all or part time; today, it’s over 70%....

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Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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