Robert C. Johnson
Robert C. Johnson is the co-founder and CEO of TeamSupport, a cloud-based B2B software application built to help customer-facing support teams serve clients better through stronger collaboration, superior teamwork, and faster issue resolution. A seasoned executive and entrepreneur who has founded and invested in numerous software and high-tech companies, Robert's industry experience as a business leader and a customer inspired him to create TeamSupport to give support desk teams the tools and best practices to enhance customer loyalty and positively impact product sales.
This decade has begun with economic uncertainty. From COVID-19 to political and social movements, businesses of all types have been impacted by these events...
In everyday life, people are bombarded with the concept of “change” and “switch.” Whether it’s driving by a billboard advertising a cool new car...
Getting to the root of a problem for a customer is one of the most important tasks a customer support professional has. For this...
There is no doubt the customer support space has changed over the last decade. With advancements in mobile technology, communicating with customers is easier...
While the responsibilities of a B2B and B2C customer support team are, for the most part, the same — answering customer issues and resolving...
All customer support teams have experienced the “stomach drop” feeling that typically accompanies hearing that a big customer is canceling. And although it sometimes...
“I’m going to put you on hold for just a second.”; “I think you misunderstood me just now — what I actually said was…”;...
The holidays are often seen as high-volume times for retailers and other business-to-consumer organizations. However, business-to-business companies also ...
Virtually all businesses acknowledge the importance of customer satisfaction – it’s usually right there in the mission statement. But the...
Nothing can make customers feel more like a cog in a machine than reaching out for help via a call or email and facing...
Customer support today is vastly different than it was just 10 years ago. Early in my tech career, the phone was the primary method...