Mukesh Gupta
Mukesh Gupta
I currently work for SAP as Customer advocate. In this capacity, I am responsible to ensure that the voice of the customer is being heard and play the bridge between customers and SAP. Prior to joining SAP, I have worked with different organizations serving in different functions like customer service, logistics, production planning & sales, marketing and business development functions. I was also the founder-CEO of a start-up called "Innovative Enterprises". The venture was in the retail & distribution business. I blog at http://rmukeshgupta.com.
Being Creative is a Choice
Being Creative is a choice One of the constant things that I hear from a lot of people in business is that it is hard...
What Could FlipKart Do Post its Billion Dollar Day Experience
FlipKart’s big billion day was one of the watershed moments in the eCommerce industry in India as they garnered up more than 100 million...
The Art of Leading Change
Hindu scriptures talk about three basic components that all matter is made up of: Sattva – A bias towards Knowledge Rajas – A bias towards…
Lessons in Retailing..
Last week, me and my wife wanted to buy a TV and had narrowed down to two brands – Panasonic and LG. We did...
PBTO14: How do you change behavior of an experienced sales person with @DaveKahle
Podcast: Play in new window | Download Who is on the show today: In today’s episode, we have Dave Kahle. He is also known as the…
PBTO13: @LetsGrowLeaders – In conversation with Karin Hurt
Podcast: Play in new window | Download Who is on the show today: In today’s episode, we have Karin Hurt. Her award-winning blog, Let’s Grow Leaders, has…
PBTO12: Making Breakthrough Innovations Happen with @PorusMunshi
Podcast: Play in new window | Download Who is on the show today: In today’s episode, we have Porus Munshi, author of the best selling…
Building An Ideas Driven Organizations with @DeanMSchroeder and @AlanGRobinson
Podcast: Play in new window | Download Who is on the show today: In today’s episode, we have Dr. Dean Shroeder & Dr. Alan G…
PBTO10: Creativity, Innovation & Anti-Conventional Thinking
Podcast: Play in new window | Download Jeffrey Baumgartner Who is Jeffrey? In this episode, we host Jeffrey Baumgartner. He is an entrepreneur, artist, teacher,…
SIMPLE Framework: ‘Leading’ your Prospect to Close the Deal for Them
Simple Framework for Sales Effectiveness We are currently at the 5th stage in the SIMPLE Framework for winning at B2B Sales. If you have not already...
PBTO7: The Importance of Doing it Right over Getting it Done for Sales Leaders
Podcast: Play in new window | Download Matt Heinz In this episode, we host Matt Heinz. Matt is President at Heinz Marketing and brings more than…
SIMPLE Framework – Positioning: What is Your Positioning Strategy to Move Your Deals Forward
Simple Framework for Sales Effectiveness We have earlier discussed the first 3 steps in the SIMPLE framework for selling – Surprise, Inspire & Motivate. If...
If I were the CEO of FedEx..
If I were the CEO of FedEx One of the most important and most talked about topics in the recent times in business circles has...
PBTO6: How to Turn Yourself into a Sales Rockstar
Podcast: Play in new window | Download Paul Castain In this episode, we host Paul Castain, who is the Vice President of Rock Star Development…
Employee Engagement Vs Customer Engagement
Yesterday, I went for my regular, monthly haircut and this time chose a different hair dresser from my usual one. For the first few minutes...
Building Sustainable Competitive Advantage in a Networked Economy
Sustainable Competitive AdvantageOne of the most fundamental pillars of any successful strategy is an organizations ability to create and sustain a competitive advantage, create...
How To Build Organizational Culture
Recently, I was moderating a design thinking workshop and talking about how it is critical to foster a culture of innovation within the organization...
Lessons in Designing Strategy from Planning a Road Trip
Photo Courtesy – Sean MacEntee Yesterday, one of my friend approached me seeking help in planning a road trip across my home state (Rajasthan, which...
A Good Example of Innovation in Retail Banking – Alpha Bank
It is very well known that one the best ways to come up with new innovations is to mix and match existing interesting ideas...
Tips to Create the Next Generation Contact Center
One of the biggest reason for potential customer angst for a contact center is if the caller has to navigate through a complex IVR...