Mukesh Gupta

Being A CEO of an Organization is A Lot Like Driving Your Car

My first boss had once said this – "Running an Organisation as a CEO is like driving a car". - You need to know your destination. That's the vision that you have for your organization. Every CEO should have a vision for where they want...

Whats Worse Than Delivering A Bad Customer Experience?

Ignoring a customer who after having a bad experience, makes the effort to share his feedback to help you understand where did the slip up happen. Last week, I blogged about my not so great experience of watching a movie at INOX Cinemas. I ...

Introducing the “SIMPLE” Framework To Increase Your Sales Effectiveness

In the recent past, there has been a lot written about the fact that the entire buying process has undergone a sea change and due to which selling is becoming more and more difficult. I am herewith suggesting a process if when followed can still...

Brands, Please Stop Sabotaging Yourself (Like @InoxLeisure did)

December 27, 2013 Mukesh Gupta Leave a comment Go to comments Today, I went to watch a movie at the INOX cinemas in Bangalore with my extended family. There were five of us and a small kiddo. We bought Gold Class tickets and went and...

Reframing Failure as Iteration Fosters More Innovation

One of the biggest hurdles in fostering a culture of innovation in an organization is the fear of failure. This is one of the most critical aspects of a culture. The fear of failure creates a lot of additional hurdles in the innovation process....

Burger King (Norway) Gives Away BigMacs to test the Loyalty of their Fans!

Burger King (Norway) Gives Away BigMacs to test the Loyalty of their Fans! December 12, 2013 Mukesh Gupta Leave a comment Go to comments Burger King has attempted a coup of sorts.. Their Norway operations decided that they wanted to identify and engage with their…

How Can Children help Sales Executives Regain Control On their Sales Process (B2B)

In the past couple of months, I have had the opportunity to interact with sales leaders in India, China, Singapore and Australia. One thing that everyone agrees is that selling, and more importantly, B2B selling is getting more and more challenging. Buyers are getting...

Whats Your Contribution?

Yesterday, I was running a workshop to introduce the concept of design thinking to a bunch of college students with the following as the challenge that they needed to solve by the end of the workshop How might you make teaching interesting, fun and effective...

This is the Time to Re-design Your Sales Planning Process

Right now is the most important time of the year for a sales leader. Its the time when you not only are trying to support your teams to meet their annual quotas, but also supposedly need to be in the planning mode to make...

The Most Important Decisions That we Make as Leaders

In 2006, I was being interviewed by Saint Gobain Glass for a role in their customer service, production planning and logistics team. I had to go through 2 levels of screening by the HR agency, followed by an aptitude test, an interview with the...

As Leaders, We all Should Follow Rule No. 6

In his book, "The Art of Possibility", Ben Zanders offers pearls of wisdom. One of the most important piece of wisdom that we can learn from the book is what he refers to as "Rule No: 6?. If as leaders, we follow this rule, we...

Some Possibilities for Re-inventing Video Advertisements

One of the most sacred piece of consumer advertising in the past was the 6 second spot in Television. Advertisers qued up to buy the spots and display their advertisements. Ad agencies and spot buyers were in vogue as they were the levers that...

Three Conversations that Help you Remain Customer Centric

In a blog post, Eric Barker shares the insights from Harvard Business School professor Gautam Mukunda, author of Indispensable: When Leaders Really Matter and list down "Denial", "Hubris" and inflated "Egos" as some of the most common mistakes leaders do. The post also...

How can CEO’s Lead in Uncertain Times and Thrive – Great advice from Ram...

Ram Charan shares very valuable advice to CEO's on how to lead your organizations in uncertain times. Do take the time to watch the entire video below. It is worth the time you spend on it. For people who cant watch the entire video, I...

Transforming Organization Culture

This weekend I happened to watch a play by "Yours Truly Theatre" titled "Bhagwaan Dhoondo", which loosely translated means "The Search for your Own God". It was by all means an enthralling performance, which ended with a standing ovation from the audience. It was...

The Real Higher Education Challenge

Recently, there has been a lot of discussion around Higher education and how this is creating student debt at an alarming rate. There are estimates which out student debt in US alone at more than a trillion dollars. The common thinking seems to be...

Brands Beware! We can turn the tables on You!

Complaining about a brand, that fails to deliver on its promise on social media is now a given. A consumer has now taken this practice to a totally new level. When businessman Hasan Syed got fed up with the inept handling of his complain about...

Two Kinds of Loyalty Programs

There are two types loyalty programs that a brand can run: Bought Loyalty: All loyalty programs that rely on points and freebies against the points are trying buy loyalty through these freebies and lock-ins. For example, flight operators want to lock people in with their...

Going from Products to Services

One of the biggest challenges that most product organizations face is to constantly innovate and be a step ahead of their competitors. Most of us tend to continue to remain in the boundaries of more features/functions or newer products, etc. Most of these changes will...

Rethinking the Role of a Bank

Can banks transform themselves to remain relevant both in the financial economy and for the network economy? Traditionally, the role of the banks have been to be collect money from people who have money, aggregate the same and loan out the money to people who...

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