Mukesh Gupta

Lessons in innovation from a retailer

Now let me ask you a very important question. Please think well and through before you answer this: What happens if you are forced to put an expiry date on every product or service that you create? What if you have to take the product…

When someone says “why reinvent the wheel?”

When someone says "Why reinvent the wheel?" , I am tempted to think that the person is trying to maintain the status quo and avoid change, change that is inevitable, change that is better embraced than resisted. I do agree that there could be times...

3 things you can do daily to become a highly successful leader

I have come to believe that the things that matter most in any relationship, this includes your relationship with your direct reports as well, is the small things that you do daily. Here are 3 things that you can start doing today to improve your...

Leading a culture of Innovation

I came across this great video where Kevin & Jackie Freiberg talk about how to lead with a culture of innovation. One thought that stands out for me from this video is one question: What happens if we start a culture of planned obsolescence of…

How do you innovate “Innovation” ..

A couple of days ago, I submitted my entry for the HBR/McKinsey M-Prize Challenge run by Management Exchange. This challenge is about "Innovating Innovation" and will be judged by some of the greatest thinkers in innovation. You can find below my submission for the challenge.…

The Challenger Sales model & its relevance in the selling models of the future..

I recently read the book – The Challenger Sale and would like to share my impressions from the book. My personal opinion on the relevance of this model: In order to succeed this model requires a change in the culture of the sales organization (from…

Building an effective marketing strategy..

I am surprised at the lack of organizations with good marketing strategy. Doesn't matter if they are large MNC's with millions of dollars of marketing budget or a start-up with minimal budget. I am sure that everyone in the marketing world understands the importance...

Great resources to create sticky presentations

Each and every one of us in the profession of selling, end up presenting (either about the products or solutions that we are selling, or about the company we represent or to showcase ourselves). And most of us still struggle even after years of delivering...

Leadership lessons from everyday acts (part 1)

Leadership is like riding. - you need to know where you want to go. - you need a fair idea of how to reach there. - you re-route yourself if you face a traffic jam or any other situation which might stop you from reaching…

3 qualities of a great sales manager

The three things that makes great sales manager are ability to Coach Absorb pressure Build a team I got this insight when I ran into an old friend late last evening. He currently works for a sales organization and was completely stressed out. When i…

Are large Indian retailers battle ready?

In their current state of operations, Indian organized retailers are in no way equipped to compete with the likes of Walmart, Tesco or Target. Let me re-count to you my experience based on which I have come to this conclusion. Last week, I went grocery…

Customer engagement vs customer centricity

As an employee responsible for customer advocacy at a software vendor, I often receive requests from colleagues in the development teams requesting me to help them connect to our customers and seek feedback on our existing products or solutions and validate new product ideas. Having...

Best product demo ever

I chanced upon this demo of Sony Xperia Acro smart phone today. This is the best demo of a product that I have seen in a long long time… In my opinion, the following aspects makes this the best demo ever: It is contextual &…

Selling is not about selling anymore

Though everyone around us have been telling us that the we are going through a techtonic shift in how people buy, one does not realize the magnitude of the change until it hits us. So, today, I was talking to one of my friends who...

Selling tips from a CIO on how to sell to him (or any other...

Today, I was going through my blog posts and came across a post (http://rmukeshgupta.wordpress.com/2011/05/03/tips-on-how-to-sell-to-a-cio-by-a-cio/) that I had written a long time back. Sometime last year, I attended a sales training workshop where we had invited a very senior CIO (Manish Choksi, Chief of strategy...

Future of customer service in a social world

In the good old days, if we had to contact our bank or for that matter any business, we used to reach out to our phones and give them a call. The call would then be routed to a call center (usually, after about 10-15...

Customer centricity & Chief Customer Officers

In the recent times, we have started to see a lot of organizations pay a lot more attention to their customers and have inducted Chief Customer Officers into their C-Suite. The rationale being that organizations need to be much more customer centric and need...

The lure of large deals

If you are a sales leader, working in the software industry, you would know the importance that any organization places on the deal size. The bigger the deal size, the better it is for you. Right? WRONG! In my experience, really large deals (aka, multi-million…

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