Mukesh Gupta
Mukesh Gupta
I currently work for SAP as Customer advocate. In this capacity, I am responsible to ensure that the voice of the customer is being heard and play the bridge between customers and SAP. Prior to joining SAP, I have worked with different organizations serving in different functions like customer service, logistics, production planning & sales, marketing and business development functions. I was also the founder-CEO of a start-up called "Innovative Enterprises". The venture was in the retail & distribution business. I blog at http://rmukeshgupta.com.
The Role of Reflection in Innovation
Everyone is an Innovator One of the most common mis-conception about innovation is that not everyone can innovate and innovation doesn’t happen in regular day-to-day...
Is Organizational Velocity the Ultimate Competitive advantage?
I have noticed that all large organizations that fail, have one thing in common: They fail because they are not able to change how...
SIMPLE Framework – The Most Important Step in the Sales Process
Simple Framework for Sales Effectiveness In an earlier blog post, I had introduced the “SIMPLE” framework to increase your sales effectiveness. I had elaborated on the...
Strategy to Action: Put Away the Strategy Slides
Execution Phillip Kotter recently published a blog – “Forget the Strategy PowerPoint“ on HBR where he speaks about how should a CEO communicate or cascade the...
Customer Engagement: Ideas for Airlines to Improve Customer Engagement
A bright future for airlines who have good customer engagement The airline industry has been notoriously infamous about the poor customer experience and engagement. This...
Do You Really Know Your Customers?
Image Courtesy – Trend Hunters Google trends shows that since mid 2007, there has been a consistent level of interest in customer advocacy as a...
Potential Mistake that Marketing Teams Should Avoid
Image Courtesy – Brrybnds.com The biggest mistake that I have seen a lot of marketers starting to make is that they fall in the trap...
Why Do Leaders Fail
Why do Leaders Fail Consider the following facts: The average tenure of CEO’s is reducing (more specifically for fortune 500 companies). The percentage of CEO’s…
“Inspire” Your Customers to Stop Losing Deals to Status Quo – SIMPLE Framework for Sales Effectiveness
Simple Framework for Sales Effectiveness In an earlier blog post, I had introduced the “SIMPLE” framework to increase your sales effectiveness. I had elaborated on the...
Did You Wish Happy Valentines Day to Your Customers
Valentine’s Day is a day when we don’t fail to wish and take special care of our loved one’s. So, why not spread the love...
Three Key Skills All Great Leaders Share
Everyone at some point in time of their career aspires to become a leader and hence the abundance of research and literature about leadership,...
“SIMPLE” Framework for Sales Effectiveness – 3 Ways You can Use “Surprise” to Engage Your Customers
In an earlier blog post, I had introduced the “SIMPLE” framework to increase your sales effectiveness. The first step in the process is to be...
Could Online Retailers Be Profitable and Grow?
Most online retailers are not profitable yet and the industry estimates are not looking good either. The online retail industry has so far been...
Shift from Competing Organizations to Competing Networks
In the past few years, I have started seeing a definite trend that is shaping up and one that can have an immense impact...
Are You Measuring the Right KPI’s for Your Sales Teams?
Jason Jordan, recently published a post on HBR Blog titled – In Sales, Can You Manage What You're Measuring. In this post, he talks...
Do You Make this Common Mistake?
At the start of the year, I had decided that the theme for me this year was "Transformation", specifically in 5 different spheres of...
Being A CEO of an Organization is A Lot Like Driving Your Car
My first boss had once said this – "Running an Organisation as a CEO is like driving a car". - You need to know your...
Whats Worse Than Delivering A Bad Customer Experience?
Ignoring a customer who after having a bad experience, makes the effort to share his feedback to help you understand where did the slip...
Introducing the “SIMPLE” Framework To Increase Your Sales Effectiveness
In the recent past, there has been a lot written about the fact that the entire buying process has undergone a sea change and...
Brands, Please Stop Sabotaging Yourself (Like @InoxLeisure did)
December 27, 2013 Mukesh Gupta Leave a comment Go to comments Today, I went to watch a movie at the INOX cinemas in Bangalore with...