Rini Das
Rini Das
A serial entrepreneur, Rini has led PAKRA since its inception in 2008. She brings more than 20 years of experience and passion as a consultant in enhancing customer experience, generating customer value, implementing Lean and Six Sigma and large-scale organizational change, and integrating core and support functions after an M&A event. She specializes in sales, customer service and upselling processes; KPI and analytics; change management; business-process management; and operational-maturity assessment.
How Gamification Can Accelerate Service Agent Training: Inside Scoop with PAKRA CEO Rini Das
CustomerThink Founder/CEO Bob Thompson interviews PAKRA founder/CEO Rini Das about gamification applications, speeding up service training and whether the term "gamification" will help or...