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Richard Conn

Richard Conn
Richard Conn is the Senior Director for Demand Generation at 8x8, a leading communication platform with integrated contact center, voice, video, and chat functionality. Richard is an analytical & results-driven digital marketing leader with a track record of achieving major ROI improvements in fast-paced, competitive B2B environments.

9 Community Management KPIs to Monitor for Ensuring Consistent Online Community Growth

KPIs (key performance indicators) are an integral aspect of measuring the success of any business objective. From evaluating how effective a business phone is...

Top 10 Tips For Building an Omnichannel eCommerce Strategy

In 2020, eCommerce sales reached $794.5 billion in the US alone. This is excellent news for the sector. However, with so many businesses now...

Predictive Sales Analytics in a Nutshell And How to Use it in Your Sales Strategy

Introduction Today’s businesses can take advantage of many exciting technologies. Some of these, like the augmented reality shopping experience, help customers make informed choices about...

9 Effective Sales Prospecting Techniques in a Digital World

Sales prospecting is the art of finding and engaging new leads for your business. Back in the day of traditional sales, this was done...

The Problem of Client Over-Servicing: What is it And How to Stop The Cycle

You care about your clients, and your business depends on your providing a good service to them every time. But an emphasis on client...

6 Ways to Create and Cultivate a Culture of Fundraising in Your Organization

No matter the size of your organization, the members of your team are in constant discussion about it. From face-to-face conversations to emails, WhatsApp...

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