Richard is the co-founder of The Thread Team and Marketing Strategist. The Thread Team is a data-driven agency with a difference. It is founded on the modern working practices and the latest technology. The Thread Team has no physical headquarters, instead its global team members connect daily with each other and clients using various web enabled comms platforms. This flexible structure means that The Thread team is able to offer clients the very best talent – no matter where they live, their personal circumstances or their stage of life.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.