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Darcie Davis

Darcie Davis
A career focused on finding the factors that inspire customer/client retention was shaped from, often naively, relentlessly asking questions. I am the founder of HUDDLE Sessions for Women which offer pop-up advisory boards.

Mistakes in Service Grow Customer Loyalty

Actually, the title of this article is not entirely accurate. The mistakes themselves don't immediately grow customer loyalty but how you and your company...

How to Determine Customer Loyalty in Prospects

When I made a list of the businesses who had earned my profound customer loyalty, I was surprised at how short the list was....

Who Has Your Customer Loyalty?

Before you read this article, make a list of all the businesses you are fiercely loyal to. Who would you enthusiastically endorse, adamantly...

Do Companies Lie to Retain Customers?

You likely already know the answer to our title question. The short answer is "Yes, companies lie to retain customers."  Companies, after all, are...

You Can Lose a Customer and Retain Them at the Same Time

Here's what I mean and I assume you will have several examples you can recall as well. I subscribed to Angie's List. It's a...

One Secret To Achieve Outrageous Customer Retention

There is one secret that successful companies use to keep their customers outrageously loyal. Actually, there are many keys to customer loyalty but...

Being Truthful About Customer Retention and Satisfaction

If every company in the world paid respect to the customers who felt positive about their experience working with the company as well as...

Customer Satisfaction is Impossible

Yes or No – do you really believe that high levels of Customer Satisfaction are achievable? If so, how will you know? Management at...

Customer Loyalty Programs and Buying Behaviors

When many of us – including me – think about customer loyalty programs, we often think of material rewards such as money and/or goods....

Best Customer Retention Program Must Include This

Every single customer retention program must include actions to let the customers know they are being heard. This is the number one strategy...

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