Home Authors Posts by Ray Poynter

Ray Poynter

Ray Poynter
Platform One
Ray is the Chief Research Officer at Platform One and a forty-year-plus veteran of the insights industry. Ray is the author of several books on research, such as the Handbook of Online and Social Media Research.

Inflation and Customer Experience – Learn from the past, plan for the future

Ray Poynter -
The number one concern for customers, businesses and Governments at the moment is inflation. One of the reasons that it is such a big...

Why is Customer Satisfaction Falling When CX Spending is Booming? 6 Ways to Improve Linkage

Ray Poynter -
Yes, you read that headline correctly. Spending on customer experience systems is increasing but, for the last few years, customer satisfaction has been falling....

New Posts

MarketPlace

Featured Listings

Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.

© 1998-2024 CustomerThink