Raluca Neagu is a 10+year veteran in technology focused blogging, journalism, training and communications. Her writing experience includes content development for topics around IT, cloud computing, and big data for companies that include Lenovo, Oracle, Unigma (acquired by Kaseya) and ComputerSupport.com. Currently the marketing director for Bigstep (www.bigstep.com), she has an entrepreneurship degree and has also run her own business online. She enjoys writing articles helping businesses large and small to leverage the most impactful elements of technology by combining the tools of automatio
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.