Raj Sivasubramanian
Raj Sivasubramanian, CCXP
Raj Sivasubramanian is a Director of Customer Experience Consulting Services for Verint Systems. Prior to his current role, Raj was at eBay where he focused on enhancing Voice of Customer programs by driving a shift from just trending metrics to delivering actionable insights used to improve the customer experience.
Share your data the way kids share their toys
« Back to all CX LabNotes BlogSeveral months ago, I wrote a blog describing how my 5-year old daughter influenced my thinking in planning sessions I had…
Three ways to ensure your CX initiatives drive desired business outcomes
« Back to all CX LabNotes BlogI just returned from a fantastic two days in New Orleans at the CXPA Insights Exchange. New Orleans is…
What your CX program can learn from my five-year-old daughter
My strong-willed daughter just turned 5 and I have noticed a recent change in her vocabulary as her favorite word is shifting from “no”...
Two reasons to analyze what customers say – just not what they do
In my last post, I said listening to customers and capturing feedback across all channels is a crucial step to delivering great customer experiences...
Is your omnichannel strategy customer-centric or self-centric?
Omnichannel is an area where many organizations have been investing time and money over the last few years. By enabling seamless communication across online...