Rahul Kakkar
Rahul Kakkar
Rahul Kakkar is working as a consultant for the Customer Experience Company, in Sydney Australia, which specializes in management and customer experience design consultancy. Rahul has worked in New Zealand and India previously and has recently completed his MBA in Strategic Management.
Creating chaos for a better customer experience!
On my recent visit to India I noticed a major shift in consumer behaviour, from the traditional buying of everyday groceries and food items...
Is traditional process modelling pass
"If you can't describe what you are doing as a process, you don't know what you're doing" said the father of modern quality control,...