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Rachel Romoff

Rachel Romoff
Rachel is a native Philadelphian living in Texas. She enjoys the outdoors, exploring Pinterest for new recipes and being a mom. As head of marketing at HelpSocial, The #1 integration platform for customer care and social media, Rachel enjoys navigating the intersection of start up marketing and providing stellar customer experiences.

Prepping Agents for the Social Media Spotlight

One of the biggest hurdles to scaling social customer service in the contact center is entrusting agents with handling very public customer interactions via...

The Ultimate Alliance: Marketing and the Contact Center

Social media has become the holy grail for CMOs and CIOs and COOs alike. Clamoring to unlock all of its mysterious and hidden...

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