Qaalfa Dibeehi
Qaalfa Dibeehi
Qaalfa Dibeehi is the author of "Achieving Customer Experience Excellence" and "Customer Experience Future Trends and Insights". He has 20+ years experience in the customer experience related space with particular emphasis on organisations that have a dual commercial and social/community responsibility. He is Non-Executive Director at Emerge. Previously, he was Chief Operating and Consulting Officer at Beyond Philosophy and Director at Fulcrum Analytics. He has an MBA from NYU and three other Masters Degrees from City U. of New York in Statistics, Psychology and Health Care Administration.
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The hit film The Social Network (2010) features a pivotal scene between Mark Zuckerberg (Jesse Eisenberg) and co-creator Eduardo Saverin (Andrew Garfield). Eduardo, the...
Patient Centered Care? Feeling sick
There is a general movement towards patient centred care. You see the NHS talking about it in the UK. You hear it...
Small Budget Customer Experience
A common situation for many organisations is that there is a desire to optimise the customer experience or become more customer centric but there...