Peter Strohkorb

CXOs: Start Your Customer Experience Transformation without falling into this sadly common trap.

Are you a Chief Customer Officer, a CEO, or a CMO who has been given the responsibility of Customer Experience Management? Do you have an interest in the latest developments in customer-centricity, customer experience and customer satisfaction? Then this article is for you. It describes…

16 Must-Know Customer Experience (CX) Statistics and what they mean for Your Business.

Customer experience and customer centricity are hot topics right now. Most of the talk is about why and how you should embrace CX. But would you like to know what the quantified business benefits are ? Then this article is for you. It is a...

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