Guillaume is the President and founder of Promethee Consultants. Specializing in Omnichannel customer relationship and employee experience consulting services in contact centers. Guillaume is a strategic partner by helping to realize his clients objectives, Customer Relationship practice Leader, and believer in the power of authentic and human connections, Guillaume brings serenity and confidence amidst change.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.