Guillaume Delroeux
Guillaume Delroeux
Guillaume is the President and founder of Promethee Consultants. Specializing in Omnichannel customer relationship and employee experience consulting services in contact centers. Guillaume is a strategic partner by helping to realize his clients objectives, Customer Relationship practice Leader, and believer in the power of authentic and human connections, Guillaume brings serenity and confidence amidst change.
Call Centers, Ford & Toyota; What do these 3 have in common? More than you would think!
Henry Ford is widely considered to be one of the fathers of mass production and standardization. At the beginning of the 20th century, faced...
How to decrease turnover in your contact center!
Image credit: Pexels It’s not unusual to see attrition rates between 30% and 45% in contact centers, typically much higher than in most departments of...
An opportunity to transform contact centers
The status quo has been completely undone: staff working from home for the first time, more contacts with less resources, or too much staff...