Piyush Jain

How to Use Free Mobile apps for Increasing Customer Engagement

Piyush Jain -
In today's digital economy, is it necessary to promote business online and engage customers. Most of the customers use web or smartphones to search for products and services. Small business owners should focus on increasing digital presence to engage customers. You don’t have to...

How Mobile Technology Can Improve the Customer Experience for Even the Smallest Businesses

Piyush Jain -
Small businesses such as retail shops and restaurants may not have the resources to create an exciting mobile app to increase their brand appeal or enhance customer satisfaction. But that doesn’t mean that these businesses cannot exploit the amazing convenience and efficiency that mobile...

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Best Practices to Prove the Business Value of Customer Experience

CustomerThink’s research finds just 19% of CX initiatives can show tangible benefits. Due to the COVID-19 crisis, the ROI issue is now front and center with CX leaders. Learn the best ways to prove the business value of CX, including ROI advice in customer feedback, customer service, and CX infrastructure.

Digital CX Opportunities to Kickstart the New Year

[01/28/2021] If 2020 made one thing clear, it's that digital transformation is here to stay. What does this mean for customer experience (CX) and contact center leaders? Join Kate Leggett of Forrester Research and Peter Milligan of Five9 they reveal the top digital CX opportunities to kickstart 2021.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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