Piyush Jain

How to Use Free Mobile apps for Increasing Customer Engagement

Piyush Jain -
In today's digital economy, is it necessary to promote business online and engage customers. Most of the customers use web or smartphones to search for products and services. Small business owners should focus on increasing digital presence to engage customers. You don’t have to...

How Mobile Technology Can Improve the Customer Experience for Even the Smallest Businesses

Piyush Jain -
Small businesses such as retail shops and restaurants may not have the resources to create an exciting mobile app to increase their brand appeal or enhance customer satisfaction. But that doesn’t mean that these businesses cannot exploit the amazing convenience and efficiency that mobile...

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Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

Get Inspired at the Experience Management Event of the Year

[12/11/2019] The MaritzCX Experience Forum is a complimentary one-day event in New York. It is designed to deliver best practices, insights from thought leaders, and inspiring idea exchanges for customer, employee, and patient experience experts. Register today for this free event and prepare to be INSPIRED. See you in New York.

Customer Success: The North Star for CX Leaders

[12/12/2019] CustomerThink research finds just 25% of Customer Experience (CX) initiatives are winning – able to clearly show business value. Join us to explore how Customer Success can be used as a North Star to create value for your customers and improve the return on your CX efforts.

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