Ralf Ellspermann
Ralf Ellspermann
Multi-awarded BPO executive with more than 23 years of outsourcing experience in the Philippines. Co-CEO of PITON-Global, a BPO advisory firm. Internationally recognized expert on contact center and business process outsourcing to the Philippines.
Customer Service Outsourcing Philippines: Why CX, Not Cost Savings, Should Be Your Top Priority
In global business process outsourcing (BPO), the Philippines has long been heralded as a beacon of efficiency and cost-effectiveness, particularly in customer service outsourcing....
Why BPO Programs Fail and How to Do them Right
Business Process Outsourcing (BPO) programs are becoming an increasingly popular way for companies to reduce costs and improve efficiency. However, not all BPO...
BPO Services Philippines – Content Moderation
According to the Washington Post, content moderators call themselves the silent heroes of the internet, and with very good reason. Content moderation is the...
BPO Services Philippines – The World’s Front and Back-Office
Over the last two decades, the Philippines has emerged as the world's leading contact center outsourcing destination and the world's second-largest business process outsourcing...
Omnichannel Contact Centers in the Philippines – Powering the World’s On-Demand Economy
These days, everything is on-demand. We want to watch our favorite TV show while we are on a plane. We want to listen to...
Customer Experience Management (CMX) – The Importance of Creating Emotional Connections with your Customers
Out of sheer necessity, many companies are making a concerted effort to develop customer experiences in a positive way from beginning to end. ...