Philipp Wolf

SaaS Pricing Strategies And How To Pick One

Deciding on a pricing strategy for a SaaS is often not as easy as it looks. Most products have a fixed price and a simple pricing strategy. The manufacturer procures the raw materials, produces the good, adds a margin to cover his profits. This process...

Customer Success Vs. Customer Experience — Is There A Difference

If you've spent any time reading about customer success (CS), you've probably noticed that it emphasizes crafting positive customer experiences. Read any content about the field of customer experience (CX) and you'll see the same. So what separates the two? Are customer success and customer...

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