Home Authors Posts by Pete Wermter

Pete Wermter

Pete Wermter
Pete is Chief Marketing Officer at QuandaGo, a cloud contact center and process automation software company, and a software marketing consultant. During a career that includes on-the-ground experience in Silicon Valley, Europe and the Asia Pacific region, Pete has played critical roles leading high performing global marketing teams for both major established brands and start-ups, including Genesys, Virtuozzo, and Alcatel-Lucent.

How Contact Center Automation Benefits the Agent

There’s much debate—as well as fear, uncertainty and doubt—around the impact artificial intelligence and automation will have on the future workforce. Will robots replace...

Five Best Practices to Consider Before Adding New Digital Channels

The dramatic shift in customer expectations over the last year is causing companies to rethink the way they engage with customers using cloud contact...

CX Efficiency in the Contact Center: Are You Asking the Right Questions?

The quest for contact center efficiency goes at least as far back as the introduction of computer telephony integration (CTI), which first landed in...

New Posts