Peggy Carlaw

What I Learned About Field Service Today

Guest Post By: Monica Postell I live in a beautiful south Florida beach town, but before you start sending me mental daggers, take note that it’s mid May which means mid to upper 80’s with daily tropical  thunderstorms pumping up the humidity. Naturally, it’s time for my HVAC unit...

Preparing for the Outbound Call

Guest Post By: Seth Brickner “Hello?” We get a call from an unrecognized number, and our response is often a “hello” that’s not spoken as a greeting but rather posed as a question, as in “Hello - who’s this?” or “Hello - what do you want?” …

We Are All Unique – So Are Our Customers

Guest Post By: Monique Castillo I have always known that everyone has his or her own likes and dislikes, but being newly married, it is more apparent now. For example, I like dark chocolate and my husband likes milk chocolate. I have an amiable personality and my husband...

Customer Service Starts With Your Staff

I just read an interesting article in Inc. by Tali Yahalom called “How to Improve Your Company’s Customer Service.” In it, she says that improving your customer service starts with your staff. She then goes on to talk about establishing service levels, using online...

Tweet, Tweet

Social media is getting to be an ever more popular tool for connecting with customers and providing customer service. On the plus side, it can be a positive generator of customer satisfaction and sales. For example @DellOutlet has generated over 1.5 million followers and...

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