Peggy Carlaw
Peggy Carlaw is the founder of Impact Learning Systems. Impact helps companies develop and implement customer service strategies to improve the customer experience. Their consulting services and training programs help organizations create a customer-focused culture while producing measurable business results. Peggy is also the author of three books published by McGraw-Hill including Managing and Motivating Contact Center Employees.
Guest Post By: Monica Postell I live in a beautiful south Florida beach town, but before you start sending me mental daggers, take note that it’s mid...
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I just read an interesting article in Inc. by Tali Yahalom called “How to Improve Your Company’s Customer Service.” In it, she says that...
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