Patricia Jones

3 Critical Metrics To Measure With Customer Support Software During Troubled Times

Irrespective of dark times or any other business environment measuring customer satisfaction is a critical avenue for all brands and businesses across the globe. Nevertheless, it has been seen that the satisfaction of the customers is often overlooked as an aspect of a successful business...

The Magic Of Consultative Selling: A New Approach To Closing Sales Faster Effectively

The role of sales professionals over time has evolved, expanded, and diversified. This is because in the previous generation while salespeople might have sold their offerings out of the trunk, the modern sales reps have a wealth of tools and methods that make sales...

Reasons For Using A CRM Tool For Increasing Sales (Especially During This Pandemic)

Sales reps all across the globe are always working day and night to maintain their contacts, keep up with their set quotas, and make entries of the tasks they are performing to achieve their sales throughout the day. Nevertheless, all these manual tasks keep...

Four Most Essential Questions Brands Must Ask For Retaining Their Customers

In a recent survey done by PlanBeyond on owners of small businesses, more than 80 percent of those who participated in the survey felt optimistic about their businesses’ performance in 2019. In this same report, it has also been noted that 51 percent of...

7 Vital Tips For Successfully Closing Business Deals Over Emails

For several of us, email is necessary- even though it is not used as a strategic tool. We use emails mostly to communicate with our customers, coworkers, which are mostly done reactively without much thought. Now if this is also the case with you, then...

3 Important Steps to Restructure Your Sales Approach and Reopen Business with Confidence

The deep and ravaging influence of COVID-19 on the marketplaces and our sales operations across the globe has changed the business landscape of the present times- and there may be no turning back anymore. Now while several things can impact the performance of a sales...

Why You Need To Reevaluate Your Present CRM Tool Right Today

There is no CRM software solution that is perfect. We know you might have been telling that to yourself lately a lot since you have been feeling that your CRM is plagued with a multitude of deficiencies in the system. However, in spite of all...

Can You Really Cut Down On Expenses Using CX Strategies And Thereafter Also Prove...

Every month as one of the leading vendors of easy to use CRM software platform here are a few questions that we come across and are asked by our loyal customers looking for answers to these three critical and interconnected questions in different forums: •…

Tips To Boost Retention If Customer Churn Is Getting Your Business Down

Retention of the customers earns more money for businesses with less spending than acquiring new customers. This is because consumers who already know and like your company tend to pay you more than unknown people who had never heard about your brand. According...

Beware Of These Sales Blind Spots- Especially During This Pandemic Times

None in sales can find an unobstructed 360-degree view of the relationship that they have with their customers. Nobody- not even the best performer or even after using the best easy to use CRM tool. Hence, it is natural that we all are prone to...

4 Strong Advantages Of Ensuring A Strong Data Governance Policy For Business Growth

Irrespective of whether your business is using an easy to use CRM or any other business growth technology solutions, sales, and marketing teams in any organization are overtly enthusiastic about data. This is because sales and marketing reps understand the importance of data-driven processes...

How Online Communications Can Keep Marketing Insights Go Strong During This Pandemic Time

As we are navigation through unchartered waters now and living through this worst pandemic that we faced in our lifetime, the impacts of this COVID-19 are being felt nowadays in every aspect of the big America Life and that too across every industry which...

Make Your Sales And Support Teams Customer Ready With Micro-Learning Strategies

Micro-learning is one of the newest and exciting concepts in sales enablement and customer service today. This is because micro-learning has been proved scientifically to boost knowledge retention and is valued for its ability to find out employees’ weaknesses and strengths so that the...

Ways Data Denial Affect Sales and Consistently Hurts Business Growth

Even in the modern times of easy to use CRM solutions, and other business growth technology solutions available in the marketplace as other parts of the business have reoriented around data, marketing and sales in several organizations have been still allowed to function as...

What Is CDP And How Your CRM Can Serve Up Better CX Data Using...

In the present time, as most companies are in various stages of digital transformation one of the most prominent aspects of this large company-wide transformations is particularly focused on improving customer experience or CX by personalizing their experience with the brand, irrespective of the...

Everything You Need To Know About Market Segmentation For Business Growth

Market segmentation is a process of grouping together prospects and buyers based on their attributes, which is a common trait that can help businesses recognize driving behaviors, variables, and factors that can be recreated to encourage potential buyers or even existing customers to purchase...

Automate Your Sales Team In Ways You Had Not Thought Of For Business Growth

In research done on Sales Cadence followed by small and medium businesses, it has been observed that 25 percent of sales cycles take seven months or even longer than that to close. This is the reason why it is so necessary for sales reps...

How to Effectively Transfer Operations in Customer Support To A Work From Home Set-Up

In the light of the outbreak of the pandemic pertaining to Coronavirus, several organizations across the globe are presently choosing to manage their works remotely from their homes. In fact, hundreds of organizations in the USA, China, Korea, India, and several other European nations...

Remodel Your Sales Strategy with Uncomfortable but Effective Sales Cadence for Growth

After investing months and days hoping to meet someone who might be your ideal prospect, the very last thing that you want to do is to blow off that opportunity. Nevertheless, most often, this is exactly what happens, particularly when you and your prospective...

Transforming Customer Experience In This Coronavirus Affect World

We are receiving a lot of emails from various sectors in the industry these days, which are not survey invitations but messages about what these organizations are doing to check the spread of the deadly Coronavirus (and how they attempt to put their customers...

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