Omar Zaibak
Omar Zaibak
Omar Zaibak is the Marketing Manager for VoiceTrust and manages The VoiceTrust Blog. VoiceTrust prevents fraud and identity theft in the call center and delivers a better customer experience with voice biometrics.
20 Customer Service Statistics for 2011
With customer service and experience industries undergoing rapid change, here are 20 interesting customer service and customer experience statistics to keep in mind as...
Customer Experience Strategies for 2011
Customer experience spending and adoption continues to rise in 2010, with most companies that offer better customer experience levels outperforming their competitors. Here is...
How Business Shared Services Improve The Customer Experience
Business shared services centers are being increasingly adopted to drive down costs and improve efficiencies across contact centers. More than 30% of U.S. Fortune...
99 Legendary Customer Service Quotes
Customer service is growing in importance as a competitive business differentiator heading into the new year. Here is a collection of 99 inspiring and...
Customer Experience Strategies for 2011
Customer experience spending and adoption continues to rise in 2010, with most companies that offer better customer experience levels outperforming their competitors. Here is...