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Mike Overly

Mike Overly
Mike Overly is a director for Hewlett-Packard and has worldwide responsibility for Hewlett-Packard's Customer Relationship Management, Sales Productivity, Contract Operations and Privacy. Johannes Biermann is senior manager for the Global Management-of-Change Practice in Managed Services at Hewlett-Packard. His previous work was at Siemens AG's corporate strategy and management consulting group. His business education is from the University of Cologne in Germany.

The HP Journey: An American Company Can Go Global

Traditionally, HP would begin implementing a new CRM system by starting with a strong focus on systems design and functional specs. But when we...

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