I'm a Keele University graduate and copywriter for digital engagement specialist Parker Software. I graduated with first-class honors in English with creative writing and was also awarded a certificate of competency in Japanese.
I can usually be found feverishly writing business technology articles – covering everything from AI to customer service – and drinking too much tea.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.