Niharika Gupta is a technical writer at CallCenterHosting. She loves music and reading and has always been fascinated with technology. Writing about technology and other related topics give her the utmost happiness.
She believes words have the power to change the world and is working on turning her ideas into words every day.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.