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Nigel Piper

Nigel Piper
Nigel is the Executive General Manager - Customer at Xero, leading the award-winning global Customer Experience, Success and Education teams. His team's present knowledge, enable community collaboration and provide digital support to the exponentially growing customer base, which currently sits at over 3 million subscribers. The team members can be found worldwide, enabling Xero to maintain a deep link with customers globally.

Customer Success: Strategies to Reduce Churn and Increase Customer Loyalty

There are a lot of competing priorities for small businesses, but one that shouldn’t be overlooked is implementing a strong customer success strategy. While...

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