Nick Glimsdahl
Nick Glimsdahl
Nick Glimsdahl is a thought leader in both the customer service and customer experience fields, and his professional mission is to bring together digital transformation, customer expectations, and business objects to create effortless customer experiences. His background in sales, marketing, and contact center solutions serves as the framework for his advanced expertise in the CS/CX industry. Nick is the Director of Contact Center Solutions at VDS, and he is also the host of the podcast, Press 1 For Nick.
Why do organizations hesitate to go digital?
Every company wants to go digital. But, what does that really mean? To some, digital means using the latest tech tools. For others, digital...
It’s all about them Gen Zzzz’s
It’s time to stop talking about millennials – or if you are a millennial, it’s time for the attention to finally shift – because...