Nicholas Griffin

More than Physical Attraction

Creating beautiful experiences for your customers is more than a purely physical attraction. To create experiences that work well for your business and for your customers, it is important to ensure that every element of them is choreographed to ensure your customers can do...

How to be Innovative

History is littered with the corpses of organizations who have spent so much time metronomically churning out the same, same, same product with heads down that, when they took a moment to look up, they realized that the world had not only passed them...

Artificial Intelligence. Do you want it?

In an interview with Bloomberg, Accenture’s charismatic CEO, Pierre Nanterme, was asked what the companies ‘big bets’ currently are, and his answer was very clear - Artificial Intelligence (AI). Everywhere I look, and everything I read about the next frontier in digital points towards...

Asia, Leading the Way?

Customers of all income levels are increasingly using digital technologies for internet, social media, and e-commerce in Asia – it is not just young people who are doing so – and this is having a profound effect on how traditional businesses are serving their...

How to Survive the Future

Preparing for an uncertain future is something that keeps many CEOs awake at night. In a world where uncertainty is all around us, we have seen billions of dollars removed from the value of companies overnight, and where household names in Banking and Retail...

Beware of the Dancing Bear

Everyone is looking to ‘digital’ experience as being the way forward in business. It isn’t on its own, digital is ‘an ingredient in the pie and not the pie’. In banking, ‘going digital’ will help reduce overheads, cut headcount and increase profits. Get digital...

Care about me, or I’ll leave

The winds of change are all around, and not least in the retail sector - which by the way, includes banking. For years consultants like me have been trying our best to predict what will happen to the retail sector, will bricks and mortar...

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