Doug Sandler
Doug Sandler
Too often people accept average as the norm when it comes to customer service; and way too often companies accept average from their sales and customer service departments. My philosophy has always been to set HUGE expectations and EXCEED them. I feel it's extremely important for me to share that message with anyone I have a relationship with.
4 actions to keep a customer for life
Think about the last exceptional customer service experience you had and what it was that made the experience so incredible. Exceptional experiences are usually...
Why is failure essential for success?
We all do it. Some of us are excellent at it. I'm so good at it, a chapter in my upcoming book is dedicated...
10 quotes successful people will never say
Successful people are problem solvers, leaders, grateful, understanding, responsible and happy. They align themselves with others that have a similar mindset and are focused...
17 ways to identify your level of commitment
Hourly - Works for the paycheck. Owner - Loves the idea of getting paid for something he would do free. Hourly - Works on a…
What makes a leader?
If you had to pick just one quality that determined a leader, what would that quality be? Why do some people, no matter where...
Smiles and handshakes cannot be outsourced
I’m not sure when the disconnect occurred. Somewhere along the line, customer service lost “service.” Maybe it was when telephone systems automated. Possibly, it...