Too often people accept average as the norm when it comes to customer service; and way too often companies accept average from their sales and customer service departments. My philosophy has always been to set HUGE expectations and EXCEED them. I feel it's extremely important for me to share that message with anyone I have a relationship with.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.