News Editor
News Editor
CustomerThink offers a free news posting service for press releases relevant to our community. To submit your press release to our news editor, send an email to [email protected] with the press release headline and main content in the email subject line and body, respectively. That's it! Approved press releases will appear in our news category within one business day of submission.
Genesys Unveils Dynamic Contact Center Vision To Enable Businesses To Transform Customer Service
Media Backgrounder Genesys Unveils Dynamic Contact Center Vision to Enable Businesses to Transform Customer Service Customer Service Software Leader Delivers New Technology and Outlines Critical...
Genesys Announces Customer Interaction Management Platform
Press Release Genesys Announces Customer Interaction Management Platform Version 7.5 for the Dynamic Contact Center Software Suite Orchestrates Customer Traffic, Business Outcomes and Customer Service…
Genesys Honored With Market Leadership Award “Hat Trick”
Press Release Genesys Honored with Market Leadership Award 'Hat Trick' Frost & Sullivan Recognizes Genesys for Managed Service Market Leadership in Asia Pacific, North America…
Genesys Launches First Voice Platform With Support for Video Contact Centers, Enhanced Network Services, Key IP Standards
VoiceGenie 7.1 Self-Service Platform enables video voicemail, avatars and key next-generation updates supporting VoiceXML 2.1, CCXML, SIP and MRCP standards SAN FRANCISCO, February 12, 2007...
2007 Steppin’ Out Awards CRM 2.0 Vendor Finalists Announced
Manassas, VA, February 20, 2007: Paul Greenberg, author of the best selling book, "CRM at the Speed of Light" and Chief Customer...
Cincom Unveils Proactive Outreach Capabilities for Contact Centers
New Synchrony release offers outbound dialing, campaign management, and fulfillment; delivers complete inbound-outbound, desktop, and analytics for any size contact center MIAMI, Florida -- February...
Sharp Electronics Saves More Than $1.6 Million in Operating Costs With Pivotal Marketfirst Applications From CDC Software
Marketfirst Helps Leading Manufacturer of Consumer Electronics and Components Improve the Effectiveness of Marketing Campaigns and Reduces Cost Per Lead ATLANTA--(BUSINESS WIRE)--CDC Software, a wholly...
MyFax Now Offers Complete Integration With ACT! Customer Relationship Management Software
ACT! users may now send and receive faxes directly from within ACT!. Ottawa--MyFax™ recently announced that it fully integrates with ACT! customer relationship management software....
A Tradeshow Shouldn’t Cost You money. A Tradeshow Should Make You Money.
PRESS RELEASE Salespider.com Toronto, February 20, 2007 - 2 to 4 times a year, managers, CEOs and marketing executives have to make a decision as…
Sales Progress Launches Powerful New Sales Coaching Software
Coaching System Immediately Improves Performance Of Sales and Customer Service Professionals ---- Sales Progress LLC announces the availability of its updated Sales Progress Coaching...
Satuit Technologies Reports 68% Worldwide Revenue Growth in 2006
* Satuit's European Revenue Doubled in 2006 * SatuitCRM users located in every European financial center ...
Microsoft Announces Microsoft Dynamics CRM Analytics Foundation To Drive Business Intelligence for Customers and Partners
New shared-source tools help businesses turn CRM data into useful, actionable information. REDMOND, Wash.—Feb. 12, 2007—Microsoft Corp. today announced the availability of Microsoft Dynamics™ CRM...
Talisma Increases Customer Base by 50 Percent in 2006
Leading provider of Customer Interaction Management prepared to take the industry by storm in 2007 London, UK—6th February, 2007—Talisma(r) Corporation (www.talisma.com), the market leader in...
Aprimo Announces Availability of On-Demand Version of Aprimo Marketing(tm)
For more information, contact: Lee Winklepleck, (312) 329-3978 [email protected] Misti Lusher, (650) 281-4038 [email protected] Customers Already Benefiting from Aprimo Marketing Professional Edition INDIANAPOLIS (February 12,…
Reed Business Information Selects Unica Corp. for Advanced Web Analytics
Affinium NetInsight provides publishing enterprise with more comprehensive view of customer interactions, optimizing marketing and increasing revenue Waltham, MA—February 12, 2007—Unica® Corporation (Nasdaq: UNCA),...
EDA Consortium Chooses Market2Lead Automated Marketing System
Solution Integrates Trade Organization's Event Registration, Email Marketing and CRM Processes For additional information: Maureen Miller Total Marketing Concepts, Inc. 732-747-5786 [email protected] SANTA CLARA, Calif.—February…
CRMGuru.com Announces New Customer Management Web Site With Web 2.0 Capabilities
BURLINGAME, California, Feb. 15, 2007—CRMGuru.com, the global thought leader in customer-centric business, has launched a completely redesigned web site, using Web 2.0 principles and...
CRMA Announces Its Inaugural National Conference – “Return To Customer” – Featuring Don Peppers
ATLANTA, GA. February 13, 2007 - The Customer Relationship Management Association (CRMA) will be holding its Inaugural National Conference April 17-18 at the...
Gomez Acquires Sysformance AG
Combination creates the largest Internet performance network in Europe LEXINGTON, Mass., Feb. 6, 2007—Gomez, Inc., the leader in web application experience management, today announced it...
Enkata Reports Record Quarter and Fiscal Year
Tyler Lewis The Bateman Group [email protected] w: 718.858.0250 m: 917.685.7471 Performance and Talent Management Solution Provider Sees Strong Customer and Partner Momentum in 2006 San…