News Editor

Analysis: Bankers Are Best at Managing Their Customers

Banks are the best businesses overall when it comes to managing their customers, according to a new analysis unveiled this week. The findings of the CMAT Review, conducted by consulting and customer relationship management (CRM) firm QCi Assessment Ltd, a wholly-owned subsidiary of leading direct...

QuickArrow Named “Top 25 Provider” by ASPnews.com

Professional Services Automation (PSA) Leader Recognized for Advanced Functionality, Innovation, Revenue, and User Growth QuickArrow, Inc., the leader in Professional Services Automation (PSA) and Management Solutions, today announced that the company has been named one of the top 25 service providers by ASPnews.com. The...

Citizens Business Bank Integrates First Research into Sales Process

Premier relationship bank uses Industry Intelligence to increase customer knowledge and save time RALEIGH, NC – January 23, 2007 – First Research Inc., the leading provider of Industry Intelligence, announced today that Citizens Business Bank has incorporated First Research into its sales process to empower...

Sage Software and Real Estate Promoter Partner To Advance Contact Management and Lead Conversion...

ACT! by Sage Premium for Real Estate (8.0) and Real Estate Promoter products enable turnkey prospecting-to-sales solution for agents and brokers Scottsdale, Ariz. - January 22, 2007 - Sage Software today announced a marketing partnership with Real Estate Promoter, a leader in search engine marketing...

CHIL Completes Advanced Customer Retention Solution for Orange

London, UK, January 18, 2007 - CHIL announced today that Orange Business Services in the UK is the first organisation to successfully deploy CHIL's new, ground-breaking Tariff Review Service Solution, enabling them to accurately analyse each of its customer's usage patterns on-line and recommend...

Survey: Cross-Channel Retail Environment Important for Winning and Keeping Customers

Sterling Commerce Survey Finds that 8 in 10 Consumers See Importance in Choice Offered by Multi-Channel Retailers; Option of Returning Online and Catalog Purchases to the Store is Particularly Important New York – Jan. 15, 2007 – As retailers review the success and speed bumps...

ACT! by Sage Add-On Partner Program Offers Sales, Marketing and Development Tools To Help...

February Webinar to review ACT! Add-On Program benefits for prospective partners Scottsdale, Ariz. - January 15, 2007 - Sage Software announced today that it will present an ACT! Add-on Partner Program Webinar Tuesday, February 13th from 1:00 p.m. to 2:00 p.m. EST for interested third-party...

HardMetrics Inc. Unveils Marketing Performance Manager (MPM)

New Market Changing Technology Helps Bulldog Solutions Reduce 90% of Time, Effort and Cost Previously Required in Marketing Closed-Loop Analysis Philadelphia, PA, 16 January 2007 – HardMetrics Inc., announced today the availability of Marketing Performance Manager (MPM), the industry's first marketing outcome analysis tool...

Investor’s Business Daily Selects Aprimo Marketing(tm) To Manage Its Marketing Campaigns

Industry-leading EMM Software Chosen to Help Create A Succinct, Strategic Marketing Campaign INDIANAPOLIS (January 16, 2007) - Aprimo, Incorporated, the global leader in Enterprise Marketing Management (EMM) software, today announced that Investor's Business Daily, Incorporated (IBD), publisher of the national business and financial daily...

FrontRange Announces GoldMine(r) Plus Accounting 4.0

Latest solution from award-winning software company provides view of front and back office transaction information while eliminating duplicate data entry. DUBLIN, CALIF. (January 16, 2007) - Responding to customer requests for tighter integration between front- and back-office data, FrontRange Solutions today announced the general release...

TARGUSinfo Announces New Data Service for Closing More Online Sales

On-Demand Verification service lets companies green-light legitimate transactions for higher profit, productivity and customer satisfaction VIENNA, Va., Jan. 16, 2007 – TARGUSinfo, leading provider of On-Demand DataSM for consumer-facing businesses, today introduced a new service to help online retailers instantly verify the millions of "good...

Lillian Vernon Selects Jacada Unified Desktop Solution

Jacada to help leading national catalog and online retailer increase operational efficiencies and customer satisfaction ATLANTA – January 11, 2007 – Jacada Ltd. (Nasdaq: JCDA), a leading provider of unified desktop and process optimization solutions for customer service operations, today announced that Lillian Vernon,...

Enterprises Bridge the Gap Between CRM Systems and Survey-Based Data With Feedback Server 2.0...

Web-Based Solution Integrates New Customer-Supplied Data Without Any Programming GENEVA, Jan. 11 -- Data Illusion today announced the release of Feedback Server(TM) 2.0, its latest Web-based survey-and-form application that allows enterprises to learn more about their customers and fully leverage customer feedback by integrating...

Savaria Concord Implements Soffront CRM To Improve Sales, Lead Distribution

Soffront® Software Inc., www.soffront.com, the leader of mid-market CRM software, today announced that Savaria Concord Lifts Inc., has implemented Soffront CRM as an on-demand application to automate sales and lead distribution to partners. Savaria Concord Lifts, one of North America's leading accessibility companies, provides...

ProTrak International Announces New CRM Release

Scheduled for release in early 2007, ProTrak Advantage CRM version 4.5 includes new features that greatly enhance the user's experience and overall functionality of ProTrak's out-of-the-box CRM solution for investment managers, funds-of-hedge funds, hedge funds and private equity firms. New York, NY (PRWeb) January 11,...

Neocase Software Selected as Finalist for 2007 SIIA CODiE Awards

San Francisco, Calif. — January 11, 2007 — Neocase Software, a world leader in customer service solutions, announced today that Neocase 10 has been named a 2007 CODiE Award finalist in the customer relationship management solution category. Neocase specializes in maximizing the productivity and...

Contact Center Performance Management To Take Off in 2007

DMG Consulting predicts performance management market growth of 27.5% in 2007 and 25% in 2008. WEST ORANGE, NJ—January 10, 2007—DMG Consulting LLC, the leading provider of contact center and real-time analytics market research and consulting services, has published its inaugural Contact Center Performance Management...

Telstra and Five9 Enter Strategic Relationship to Deliver Five9 Virtual Call Center(tm) in the...

Partnership greatly expands the reach of Five9 products and enhances Telstra's value added services portfolio for its global multinational customers PLEASANTON, Calif. and NEW YORK – January 10, 2007 – Telstra Incorporated, the U.S. subsidiary of Australian-based tier one global carrier, Telstra Corporation Limited (NYSE:...

Microsoft Debuts Multitenant CRM Offering to Partner Community

New version of Microsoft Dynamics CRM delivers the power of choice to customers with on-premise, partner-hosted and Microsoft-hosted deployment models. REDMOND, Wash. — Jan. 10, 2007 — Microsoft Corp. today announced that it is previewing the next major release of Microsoft Dynamics™ CRM — code-named...

ACT! by Sage Premium for Workgroups Helps Design North, Inc. Simplify Direct Mail Campaign...

ACT! contact and customer management system also eases transfer of critical client details during employee transitions Scottsdale, Ariz. - January 9, 2007 - Sage Software announced today that Design North, Inc., a brand strategy and design firm, is using ACT! by Sage Premium for Workgroups...

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