News Editor

Global Refund Selects Neocase Software to Increase Customer Service Efficiency in European Markets

Adoption of Neocase 10 in France and Italy reflects growing global demand for Neocase€™s collaborative customer service solutions San Francisco, Calif., December 6, 2006 €" Neocase Software, a world leader in customer service software solutions, today announced that Global Refund has selected Neocase 10 to...

Gomez Survey Reveals Impact of Positive Web Experiences on Online Retailers’ Holiday Sales

Survey finds online shoppers won't tolerate poor experiences LEXINGTON, Mass., Dec. 6, 2006 – "Three strikes and you're out" turns out to be just as true for e-commerce as it is for baseball, according to the results of a survey of more than 1,000 online...

Oncontact Software and WorkWise, Inc. Announce OEM Partnership for .NET CRM Solutions

OnContact Software and WorkWise, Inc. announce partnership to market TCM CRM, Customer Relationship Management Software for Mid-Size Manufacturers. Milwaukee, WI (PRWeb) December 6, 2006 -- Oncontact Software, a leading provider of .NET based customer relationship management (CRM) software systems for the mid-market, and WorkWise, Inc.,...

Before the Call Appoints David Hanafee as VP of Sales

PLEASANTON, Calif., Dec. 6, 2006 — Before the Call, a market and technology leader in on-demand prospect development management, today announced that it has named David Hanafee as vice president of sales. Hanafee, a 20-year veteran of the software industry, will drive the sales...

Financial Services Integration Provider Replaces Standalone Systems with Maximizer Enterprise

CCMC deploys Maximizer Enterprise for complete customer management VANCOUVER, BRITISH COLUMBIA €" December 5, 2006 €" Maximizer Software Inc. (TSX: MAX), a leading provider of proven and affordable customer relationship management (CRM) and contact management solutions, today announced that CCMC Inc., a leading provider of...

Xactly Corporation and Intacct Corporation Forge Strategic Sales and Marketing Partnership

On-Demand Leaders Target Finance Executives with Complementary Sales Compensation and Financial Management Applications SAN JOSE, Calif., Dec. 4 /PRNewswire/ -- Xactly Corporation, (www.xactlycorp.com), the leader in automated on-demand sales compensation management, and Intacct Corporation, the leader in on-demand financial applications, today announced a strategic sales...

Sage Software Acquires Financial Services Compliance And Document Tracking Technology To Expand ACT! by...

VerticalFalls technology to be integrated with ACT! to create combined contact management and compliance solution for financial services institutions Scottsdale, Ariz. - December 4, 2006 - Sage Software today announced it has acquired intellectual property from VerticalFalls Software, Inc., a financial services industry solution provider...

Noted Sales Automation and CRM Industry Reviewer Selects Infusion Software

SellMoreNow.com€™s Richard Bohn chooses small business management software for his company€™s customer relationship solution. Gilbert, Ariz.€"December 4, 2006€"Infusion Software (www.infusionsoft.com), a leading provider of complete on-demand Customer Relationship Management (CRM) solutions for growing small businesses, today announced that Richard Bohn, widely noted CRM software...

Top Tips for Retailers from RightNow: Give Your Customers The Best Online Gift this...

RightNow Offers Retailers Top Five Tips to Guarantee Superb Online Customer Experience Slough, United Kingdom (December 1, 2006) €" Following recent studies suggesting that internet sales in Britain will top £7 billion, compared with £5.5 billion last year*, RightNow® Technologies (NASDAQ: RNOW) advises retailers how...

Higher Education Learns Lessons from Advanced Feedback System

Students, faculty, staff and alumni help universities to create a positive campus environment based on real-time feedback and real needs SALT LAKE CITY €" November 30, 2006 €" Allegiance, Inc. offers universities a complete Web-based enterprise feedback management system, to help collect, categorize, analyze and...

FrontRange Announces GoldMine(r) Enterprise Edition 5.1 for Windows Vista

Award-winning maker of GoldMine and Microsoft work together to deliver the showcased Customer Relationship Management solution for small and mid-size enterprises adopting Windows Vista DUBLIN, CALIF. (November 30, 2006) - FrontRange Solutions today announced that early next year it will release GoldMine Enterprise Edition 5.1...

Jacada Announces Executive Advisory Board

Contact center and customer service experts bring industry intelligence and success strategies to roundtable forum ATLANTA€" November 29, 2006 €" Jacada Ltd. (Nasdaq: JCDA), a leading provider of unified desktop and process optimization solutions for customer service operations, today announced the formation of its...

RISI to Automate Revenue Management Processes with Softrax

Global Information Provider Selects Softrax to Automate Revenue Management for Subscription Business Model Canton, Mass., November 29, 2006 €" Softrax Corporation, a leading provider of enterprise billing and revenue recognition solutions, today announced that RISI, the leading information provider for the global forest products...

Softrax Dramatically Increases Marketing Campaign Reponses and Revenue with CDC Software

Pivotal MarketFirst Helps Leading Provider of Enterprise Billing and Revenue Management Solutions Increase Marketing Campaign Responses By 4,400 Percent ATLANTA €" Nov. 28, 2006 CDC Software, a wholly owned subsidiary of CDC Corporation (NASDAQ: CHINA) and a provider of enterprise software applications, announced today...

Magma Design Automation Increases Productivity and Improves Customer Service With Salesforce Service & Support

Apex Platform Enables Magma Design Automation to Customize Salesforce Service & Support to Manage Support Operations SAN FRANCISCO, Nov. 28 /PRNewswire-FirstCall/ -- Salesforce.com (NYSE: CRM), the market and technology leader in on-demand business services, today announced that Magma Design Automation Inc. has extended Salesforce from…

Centive Announces Fall 2006 Release of Compel(r)

Industry Leading On-Demand Sales Compensation Management Solution Delivers Powerful New Functionality BURLINGTON, MA, November 28, 2006 €" Centive, the leader in on-demand strategic sales compensation management, today announced the Fall 2006 release of Compel®. Expanding upon its award-winning features, Centive€™s latest version of Compel includes…

Salesforce.com to Deliver Dramatic Leap Forward in IT Success With New ApexConnect Family of...

Apex API drives deep enterprise integration, now delivering more than 50 percent of salesforce.com service transactions New ConnectOut will enable first on-demand outbound messaging in the industry New ConnectOracle will deliver easy, bi-directional integration with Oracle 11i New ApexConnect category on AppExchange features solutions from…

Caselle Provides Service to Government Agencies with Parature Customer Support Solution

Online Support Portal, Surveys, Knowledge Base Play Key Role in Positive Customer Experience VIENNA, VA €" November 27, 2006 - Parature, provider of award-winning, on demand customer support software, announced today that Caselle, leading government accounting software provider, has incorporated client self-service and is managing...

Mobile CRM Set To Be Biggest Growth Area in the U.K.

According to a Recent Survey Commissioned by CDC Software Northampton, UK, 21 November 2006—CDC Software, a wholly owned subsidiary of CDC Corporation (NASDAQ: CHINA) and a provider of enterprise software applications, announced that according to a survey of CRM users, commissioned by CDC Software,...

CorraTech Aligns With SpikeSource To Deliver Integrated Business-Ready Open Source Applications

CorraTech and SpikeSource form an alliance to deliver a fully supported, integrated suite of open source business management applications. The initial release of OpenSuite will include CRM and Enterprise Collaboration solutions. Montclair, NJ (PRWeb) November 20, 2006 -- CorraTech, the leading global open source solution...

New Posts