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Neelu Shaikh

Neelu Shaikh
Customer Success Executive, passionate about bringing VoC to Cloud/SaaS customer experience. Experienced leader in building and scaling global customer success teams, focusing on increasing consumption and adoption.

Rearchitecting Customer Success with VirtualCSM model

The pandemic 2020 has forced a new set of behaviors for the CSM teams, and the engagement we had pre-defined. During this time of...

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