Naveen Nair

What is CSAT Score and How to Boost it Using Chatbots

Naveen Nair -
Tracking the overall performance of your business involves mapping out the terrain of customer experience. Whether it involves your product or customer support, customer experience and satisfaction are the pillars of sustainability in business. Today, companies use CSAT scores (customer satisfaction scores) to determine...

Top 4 Challenges of AI Chatbot in Healthcare & How to Overcome

Naveen Nair -
In the past few years, the healthcare industry has leveraged artificial intelligence to create many success stories. From vaccine development and treatment designs to even using AI for healthcare system analysis, AI has revolutionized healthcare in unimaginable ways. Apart from this, AI has also been…

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