Nataliia Kharchenko is a Technical Writer at Cleveroad. I enjoy bringing a digital world closer to people and writing about technology, mobile apps, innovations, and progressive management models. Being a part of the Cleveroad marketing team for already 5 years, she has been among those who forged customer relations via content marketing.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.