Nadine Sampson

How to Test an IVR System for Business?

A well-designed IVR system can cut down on caller wait time and free up agents to do other projects by offering callers self-service options. With the right IVR setup, your business can manage incoming calls more effectively and improve caller experience. But how do you...

Types of Outbound Dialers and How to Choose One For Your Business?

Is your business at the point where you need to start ramping up your sales that lead to conversions and support that leads to customer retention? Considering an outbound dialer to boost your outbound calling process may be an effective solution. But before you...

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