Michael Rendelman

How CSS Leaders Can Harness 4 Pillars of Gen Z and Millennial Customer Service...

Michael Rendelman -
Millennial and Gen Z consumers are quickly coming into their own regarding buying power, as they now make up the largest consumer segment worldwide. With the great financial power that they now wield comes great responsibility for customer service and support (CSS) leaders to...

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Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.

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