Michelle Palomera
I have been an expert in customer experience for the past 17 years , working with enterprise global clients on strategic CX and digital initiatives. Currently I am co-leading a CX BU for a global services firm and writing about customer experience measurement and value and taking a journey-driven approach to transformation.
Twenty seven percent of respondents in a global Genpact consumer banking survey claim they would be comfortable setting up a new account with a...
Goldman Sachs, PepsiCo, and Northern Trust were among the presenters at Forrester’s CX NYC 2018—an event that reflected the growing momentum around placing customers...