Home Authors Posts by Michelle Palomera

Michelle Palomera

Michelle Palomera
I have been an expert in customer experience for the past 17 years , working with enterprise global clients on strategic CX and digital initiatives. Currently I am co-leading a CX BU for a global services firm and writing about customer experience measurement and value and taking a journey-driven approach to transformation.

How to Optimize the Banking Experience in a Digital World

Twenty seven percent of respondents in a global Genpact consumer banking survey claim they would be comfortable setting up a new account with a...

4 Steps to Customer-Centered Digital Strategy

Goldman Sachs, PepsiCo, and Northern Trust were among the presenters at Forrester’s CX NYC 2018—an event that reflected the growing momentum around placing customers...

New Posts