Martin Ostrovsky

How YouTubers Can Use Social Media Listening to Stay on Top of Their Game

Martin Ostrovsky -
YouTube is one of the most influential platforms when it comes to extracting market intelligence through social media listening. After all, with over 2.3 billion users worldwide, it’s easy to see why YouTube is one of the best social channels to build and engage...

All You Need to Know About Douyin Marketing

Martin Ostrovsky -
Douyin, the original version of TikTok, was launched in 2016 by ByteDance in China. With more than 600 million active users, Douyin is the most successful app yet and is expected to grow further. The platform was initially used for making 15-second lip-syncing videos...

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Contact Center Planning 2023 -- Make 2023 your contact center's best year yet!
Looking for new ways to attract and retain agents? Want to streamline your tech in the year ahead? Plan smarter with the ultimate guide to contact center management and tech trends at your fingertips. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives are "winning" – able to clearly show business value. Explore how Customer Success can be used as a North Star to create value for your customers and improve the return on your CX efforts.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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