Randi Mohr

Stop Guessing: Digital Experimentation is the Future of Marketing

Randi Mohr -
Too often, corporate bottlenecks stall progress and growth. This is particularly true in the digital space, when red tape stifles innovation and slows the speed of digital transformation. Simply said, businesses that can’t keep up – get left behind. In 2021, we must replace the...

Boost Website Success with Conversion Rate Optimization

Randi Mohr -
Marketers work hard to gain every website visitor. Of course, website traffic alone isn’t the goal; you need to convert those visitors. We hate to say it, but most traffic arriving on your website won’t immediately convert. According to WordStream, the average website...

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Best Practices to Prove the Business Value of Customer Experience

CustomerThink’s research finds just 19% of CX initiatives can show tangible benefits. Due to the COVID-19 crisis, the ROI issue is now front and center with CX leaders. Learn the best ways to prove the business value of CX, including ROI advice in customer feedback, customer service, and CX infrastructure.

Build everlasting customer relationships with the world's favorite CRM

Connect with customers across channels using Zoho's omnichannel platform that integrates with 45+ apps & 500+ popular app extensions, including G-Suite, Office 365, MailChimp, Zendesk & more. Get a 15-day FREE trial now!

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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