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Moshe Davidow

Moshe Davidow, Ph. D.
Dr. Moshe Davidow is the CEO of Service2Profit, a consulting firm specializing in transforming ordinary organizations into customer centric organizations to improve their business performance. Dr. Davidow is a senior Lecturer for Innovation, Marketing and Service courses at the Technion and the Ono Academic Center, with an emphasis on customer centricity, CRM, customer experience, service quality, service design, innovation and value creation. Dr. Davidow is a member of the Creating Value Alliance. He may be reached at his linkedIn account or [email protected].

Time to Say Goodbye to an Outdated Concept: Efficiency

They say hindsight is 20/20 vision. Looking ahead is where we have a problem. Most major innovations have brought us kicking and screaming into...

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