Mike Owen

Will the latest Dealogic acquisition be a game changer for their own financial services...

Mike Owen -
Use of unstructured data “If organisations add structure to the unstructured behavioural data they own, and make order out of chaos, they will be in the enviable position of being able to understand and influence their customers from the beginning to the end of the...

Are Netflix and Gamification experiences transforming the Finance industry?

Mike Owen -
The asset management sector is under attack. Dragged down by stalling profits and disloyalty among investors, companies are taking on-board successful strategies from other sectors to refocus their efforts on their customers through an improving customer experience. Take for example Aperture Investors...

Is Brewin Dolphin’s new app changing the face of asset management ?

Mike Owen -
When Wealth Management organisation Brewin Dolphin recently announced the launch of a new app Chief Operating Officer Grant Parkinson claimed that the app had been created in light of a changing client landscape. The app is designed to provide clients instant access to their asset...

The AI empowered workforce – the new marketing transformation

Mike Owen -
So it has arrived! It has taken a little time, but forget about the importance of ‘Digital Marketing’ as the cornerstone of marketing transformation in B2B marketing. The next best thing, despite all the hype, is AI, which is now set to break the...

New Posts

Groundbreaking CX Research


MarketPlace

Featured Listings

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

Customer SuccessCon Berkeley 2019

[11/18/2019] Customer SuccessCon is a half-day professional conference for Customer Success executives and Senior Management/CxO’s that focuses on the challenge of increasing sustainable proven value for both customers and company. There are five events per year, each limited to no more than 100 attendees. For information, please visit www.CustomerSuccessCon.com.

How “Redefined Customer Loyalty Programs” Can Change the Way You Do Business

Customer loyalty programs are often equated with simple “earn/redeem” reward schemes, which cannot address “loyalty” in its entirety. Learn how to achieve customer experience excellence using “Redefined Customer Loyalty Programs” as a framework to enable your company to gain & utilize a deep data-driven understanding of your customers.

Get Inspired at the Experience Management Event of the Year

[12/11/2019] The MaritzCX Experience Forum is a complimentary one-day event in New York. It is designed to deliver best practices, insights from thought leaders, and inspiring idea exchanges for customer, employee, and patient experience experts. Register today for this free event and prepare to be INSPIRED. See you in New York.

Conversational Commerce Conference-New York

[10/08/2019] Three years into a revolution in Conversational Commerce, with tens of thousands of “Proof of Concepts” and a myriad of marketplaces for microservices and APIs, there’s good cause for decision makers to take pause and examine past successes and failures along with future options.

All Listings »

© 1998-2019 CustomerThink Corp.