Mike Owen

Could Unit4’s ‘People Experience’ be improved by Content Analytics?

Mike Owen -
Unit4 ERP application provider has recently announced they have refocused its ERP product –calling it the People Experience Suite. “Our entire software suite will be cloud-native from the ground up,” said CEO Mike Ettling. “And this means more fully integrated software that runs more intuitively...

Will the latest Dealogic acquisition be a game changer for their own financial services...

Mike Owen -
Use of unstructured data “If organisations add structure to the unstructured behavioural data they own, and make order out of chaos, they will be in the enviable position of being able to understand and influence their customers from the beginning to the end of the...

Are Netflix and Gamification experiences transforming the Finance industry?

Mike Owen -
The asset management sector is under attack. Dragged down by stalling profits and disloyalty among investors, companies are taking on-board successful strategies from other sectors to refocus their efforts on their customers through an improving customer experience. Take for example Aperture Investors...

Is Brewin Dolphin’s new app changing the face of asset management ?

Mike Owen -
When Wealth Management organisation Brewin Dolphin recently announced the launch of a new app Chief Operating Officer Grant Parkinson claimed that the app had been created in light of a changing client landscape. The app is designed to provide clients instant access to their asset...

The AI empowered workforce – the new marketing transformation

Mike Owen -
So it has arrived! It has taken a little time, but forget about the importance of ‘Digital Marketing’ as the cornerstone of marketing transformation in B2B marketing. The next best thing, despite all the hype, is AI, which is now set to break the...

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How to Sustain Relationships with Customers and Employees During the COVID-19 Crisis

CustomerThink’s Advisors – global thought leaders in customer experience, marketing, sales, customer service, customer success, and employee engagement – share their advice on how to sustain positive relationships with your customers and employees during the COVID-19 crisis.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

Best Practices to Prove the Business Value of Customer Experience

[05/28/2020] CustomerThink’s research finds just 19% of CX initiatives can show tangible benefits. Due to the COVID-19 crisis, the ROI issue is now front and center with CX leaders. Learn the best ways to prove the business value of CX, including ROI advice in customer feedback, customer service, and CX infrastructure.

Anywhere and Anytime CX Training

The world’s only Online CX program that prepares you for a future in a post-COVID economy. Backed by the Customer Experience Professionals Association (CXPA) since 2015, and partnered with higher education to offer College Credits, our Online Courses get you focused on winning Customer Experiences and bringing employees together.

Genesys Virtual Xperience 2020

[05/20/2020] See how cloud delivers mission-critical customer experience, right now when you need it most. Virtual Xperience is a four-hour free event that’s live in your time zone – all around the world. Register for this free event and you’ll also get access to the session recordings.

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