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Murph Krajewski

Murph Krajewski
Murph Krajewski is the vice president of marketing at Sharpen, a contact center platform with an agent-first focus. With nearly 20 years of experience in the contact center industry, Murph has tackled a variety of roles on multiple sides of contact center systems and gathered incredible insights on what provides exceptional customer service. In his current role, Murph is focused on creating better experiences for contact center agents, which he believes makes for happier customers and could even change the world.

Four Omni-channel Mistakes Killing the Customer Experience

Omni-channel is more than a buzzword. It’s a journey that effectively unites every service channel a customer could use to interact with a business....

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