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Mike Kendall

Mike Kendall
Mike Kendall is a global customer experience, design, and innovation leader and speaker creating world-class customer loyalty, innovation, and engagement across multiple industries. In addition to founding The Customer Lab, Mike served as Director of Customer Experience at Capital One, co-founded Humana’s award-winning FastStart Lean CX Innovation Lab, Led Customer Experience at Intuit and was one of the early Intuit Innovation Catalysts. Mike also holds a Net Promoter Certification, is a Lean Six Sigma Master Black Belt, and served as a Senior Baldrige Performance Excellence Program Examiner.

Smashing Silos: Creating Seamless Customer Experiences

Barn Raising “Many hands make light work” is a favorite phrase a friend and fellow colleague of mine at Intuit frequently recited. You can see...

How to Deeply Understand Customer Pain

Understanding the pain of your customer is the beginning of good design. Spending time observing, empathizing, and experiencing customer problems is foundational. Take for...

10 Essentials for Survival in the Customer Driven Economy

<img src="http://customerthink.com/wp-content/uploads/caution-1745961_640-300x213.jpg" alt="caution-1745961_640" width="300" height="213" class="alignnone size-medium wp-image-882565" / The New Customer-Driven Economy We are witnessing an amazing acceleration of new products, services, and delivery…

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