Mitch Lieberman
Mitch Lieberman
Finding patterns and connecting the dots across the enterprise. Holding a strong belief that success is achieved by creating tight alignment between business strategy, stakeholder goals, and customer needs. systems need to be intelligent and course through enterprise systems.
Moving forward, I will be turning my analytical sights on Conversational Systems and Conversational Intelligence. My Goal is to help enterprise executives fine-tune Customer Experiences
A CRM Lesson Learned, from a Gardener
So, what exactly did I learn from my Gardener? (Gardener not Gartner) And, how in the world can I apply it to...
Social, brought to you today by the letter ‘C’
If Social CRM, Social Networking, Social Media or Social Business had the sponsor of a letter, it would be the letter ‘C‘. The reason...
A Pragmatic Approach to Social Data
Next week, in NYC (May 5) I will be giving a refined version of my Social Customer presentation. Leading up to the presentation,...
Social CRM, Perspective Matters
When you take a look at the picture below, what do you see? Do you see an older woman, or a younger woman? In...
Who Owns Social Data?
Martin Schneider (CRMOutsiders) asked this question – Who Owns Social Data? to a panel at the recent SugarCRM conference, held in San Francisco. Sameer...
Does Control of the Conversation Equal Control of the Relationship?
Starting with the basics; If Social CRM is about the company’s response to the customer’s control of the conversation, I suppose we should first...
6 Degrees of Social Interactions
I penned a post yesterday, on the CRMOutsiders, blog titled Are all Interactions Social Interaction? The post was a little more sarcastic than my...
Social Business through Social CRM – Video
Here is the Prezi, presented as a Video, my voice overlay. I apologize about the quality, but hey, I was giving it a shot....
The Path to Success in Social Business is through Social CRM
At first I was going to state the title in the form of a question, but this is not Jeopardy, and I wanted to...
People. Process. Results
I had the pleasure of speaking with Chip Meyers, Sales Operations Manager at Insource Performance Solutions. Insource, in addition to being both a SugarCRM...
Consumerization of the Enterprise
I wrote this as a guest post for CRM Outsiders where as an Employee of SugarCRM I stated agreement with Mark Benioff of Salesforce. ...
Social CRM is a Journey, not a Destination – Revisited
I wrote the following in September 2009 – 6 months ago. But, I could have easily written it yesterday, and it would not be...
Rapid Social Sales Response by Intelligent Aggregation
This is a follow-up post from last weeks interview with Dharmesh Shah, Co-Author of Inbound Marketing and Founder of Hubspot, The series itself leads...
Is a Business Culture Change required to find value in Social?
I wanted to get out a quick post based on some great experiences this week. The interactions were on many different channels; Twitter, Email,...
Bridging the gap between social media hype and business value
This is a cross post – with the primary post being my first on the CRM Outsiders blog. Since the location is different, I...
Wow, that deserves a standing ovation!!
Huh?! What?! – Certainly not my last run down the moguls this past week, that is for certain. I was lucky enough to enjoy...
Final part of the Social Business Engine series – People
People are the fuel that makes the Social Engine run Remember, that the Social Engine is my own metaphor for what drives Social Business. My...
The Social Business Engine (part 3 of n) – Sales
“If you see a fork in the road, take it” Yogi Berra made this statement many years ago. What is great about this quote...
The Social Business Engine (part 2 of n) – Value
I should have known better than to specify exactly what I would cover in part 2 (Here is Part 1) – but in my...
The Social Business Engine (part 1 of n)
Before any of my friends ask, or slap me silly on the back channel, I do not know the value of ‘n’. The reason...