Milorad Mitrovic

4 ways banks can create positive customer experiences

Quality experiences are consistently surfacing as one of the biggest priorities for customers when they are engaging with businesses. This is even more true when it comes to banks, as consumers have higher standards when conducting financial interactions. With global mobile spending expected to...

Magical Moments in the Metaverse with Digital Messaging

Metaverse Marketing Can Make for Magical Moments When Facebook transformed into Meta last year, it increased attention on the next iteration of the internet, with brands from Disney and Coca-Cola to Gucci and Louis Vuitton establishing their places in the digital world. It has...

Why an Asynchronous Approach to Customer Support, Powered by SMS, is a Rising Trend

Each year Americans waste a collective 900 million hours -- or over 100 years -- waiting on hold. We’ve all been there and know all too well the frustration of hours spent in a loop of hold music meanwhile other important tasks are delayed....

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