Milorad Mitrovic
Achieving Summer Sales Success With Omnichannel Marketing and Communications
Summer is right around the corner, which means people are looking for sales promotions from their favorite brands - be it a new seasonal wardrobe, outdoor furniture for the backyard, flights to the beach, and more. Consumers are searching for the best deals earlier...
Why Retailers Should Employ an Omnichannel Customer Experience
Effective marketing and communication strategies are essential for any retail brand looking to attract and retain customers (meaning every retail brand). Personalized omnichannel communications have a successful track record in optimizing the customer experience. And consumers prefer them - 73% of consumers indicated they...
4 ways banks can create positive customer experiences
Quality experiences are consistently surfacing as one of the biggest priorities for customers when they are engaging with businesses. This is even more true when it comes to banks, as consumers have higher standards when conducting financial interactions. With global mobile spending expected to...
Magical Moments in the Metaverse with Digital Messaging
Metaverse Marketing Can Make for Magical Moments When Facebook transformed into Meta last year, it increased attention on the next iteration of the internet, with brands from Disney and Coca-Cola to Gucci and Louis Vuitton establishing their places in the digital world. It has...
Why an Asynchronous Approach to Customer Support, Powered by SMS, is a Rising Trend
Each year Americans waste a collective 900 million hours -- or over 100 years -- waiting on hold. We’ve all been there and know all too well the frustration of hours spent in a loop of hold music meanwhile other important tasks are delayed....